kebun FAQ
Users of our kebun platform ask questions across several core areas: how to set up an account, which payment methods we accept, how slot games and live-dealer tables work, and how to keep their account secure. This page addresses the most common inquiries so you can find answers quickly without contacting support.
Our FAQ covers account registration and KYC verification, deposit and withdrawal processes via DANA, e-wallet, mobile banking, local payment, and bank transfers, game rules for slots and sportsbook markets, and security practices. If your question is not answered here, our multilingual support team is available through the Help section in your account.
For detailed legal information about how we operate, your rights, and our policies, please read our Terms and Conditions and Privacy PolicyThese documents set out the full framework under which kebun provides services in supported jurisdictions.
Topic overview
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and featuresslot games, live-dealer tables, sportsbook markets, and tournament schedules
- Security and account careaccount protection, access issues, and jurisdiction notice
We at kebun require one form of government-issued photo ID for KYC verification. Accepted documents include a national identity card (KTP), passport, or driver's license. Your document must be valid (not expired) and clearly legible. We also require a recent selfie taken with your mobile device to confirm that the person in the ID matches the account holder. Upload both the ID image and selfie through the KYC section of your account. Our verification team reviews submissions within 24 hours. If your documents are unclear or incomplete, we will request resubmission with guidance on how to improve image quality.
If you cannot log in to your kebun account, first check that you are using the correct email address and password. If you have forgotten your password, click the "Forgot password?" link on the login page and follow the recovery steps. We will send a password-reset link to your registered email. If you do not receive the email within a few minutes, check your spam folder. If you suspect unauthorized access or believe your account has been compromised, contact our support team immediately through the Help section in the app or via email. Do not share your password or two-factor authentication codes with anyone. Our support team will verify your identity and help you regain access.
Payments and transactions
Deposit ranges on kebun vary by payment method. For digital wallets such as DANA, e-wallet, mobile banking, and local payment, the minimum deposit is typically our welcome offer and the maximum is our welcome offer per transaction. For online payment transfers, the range is similar. Bank transfers via e-wallet, mobile banking, local payment, and online payment have a minimum of our welcome offer and a maximum of our welcome offer per transaction. e-wallet deposits follow the same range as other digital wallets. Exact limits may vary based on your bank's policies and your account history. If you encounter a limit error, contact our support team to discuss your options.
Yes, we at kebun accept bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. To deposit via bank transfer, select your bank from the payment method list in your kebun account, and we will provide you with a unique account number and reference code. Transfer the funds from your bank account to the kebun account number using your bank's mobile app or online banking platform. Include the reference code in the transfer memo so we can match the deposit to your account. Bank transfers typically process within 1–2 hours during business hours. If your transfer does not appear in your account after 2 hours, contact our support team with your transaction receipt.
Promotion codes on kebun are entered during the deposit process or in your account settings. When you make a deposit, look for a field labeled "Promo Code" or "Bonus Code" on the payment confirmation screen. Enter the code exactly as provided—codes are case-sensitive. If the code is valid and meets the eligibility requirements, the bonus will be applied to your account immediately after the deposit is confirmed. If you do not see a promo code field during deposit, the promotion may not be active or may require a specific payment method. Check the promotions page in your kebun account for current offers and their terms. If you have a code but cannot apply it, contact our support team for assistance.
Game rules and features
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period of time. For example, a slot game with an means that, on average, players receive our welcome offer back for every our welcome offer wagered across thousands of spins. RTP is a theoretical average and does not guarantee individual results—some players may win more, others less, in any given session. Our slot games at kebun, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, each have a published RTP that you can view in the game information section. Higher RTP does not mean a game is easier to win; it is simply a statistical measure. Game variance (how often and how large wins occur) also affects your experience.
Slot tournaments on kebun are scheduled events where players compete on the same game during a set time window. Tournaments run daily and weekly, with new events starting throughout the day. To join a tournament, select it from the tournaments list in your kebun account and opt in before the start time. During the tournament, your score is based on your game activity—wins, multipliers, and other in-game events contribute to your ranking. At the end of the tournament, players are ranked by score, and top finishers receive rewards. Tournaments are free to join; you only wager your own funds during play. Tournament schedules are posted in advance so you can plan which events to enter. Check the tournaments page regularly for upcoming events, especially during holidays like Idul Fitri and Idul Adha when special tournaments are often scheduled.
To place a sportsbook bet on Liga 1 matches through kebun, navigate to the sportsbook section of your account and select the Liga 1 category. You will see a list of upcoming matches with available betting markets—such as match winner, over/under goals, and handicap bets. Select a match and choose your market. The current odds will be displayed. Enter your stake amount and review your bet slip. Confirm the bet to place it. Your bet is live once confirmed, and you can track it in your open bets section. If the match result matches your prediction, your winnings are credited to your account. If the result does not match, your stake is forfeited. Odds change in real time as more bets are placed, so lock in your bet quickly if you see odds you like. Our sportsbook covers Liga 1, Piala Indonesia, Piala AFF, and international leagues.
Security and support
Our kebun support team offers live chat assistance during extended hours to serve users across Indonesia. Live chat is typically available from early morning through late evening, with response times averaging subject to verification during peak hours and subject to verification during quieter periods. Our support team is multilingual and can assist in Indonesian and English. If live chat is not available when you contact us, you can leave a message and our team will respond via email within a few hours. For urgent account security issues, use the emergency contact option in the Help section, which routes your message to our security team for priority review. You can also reach us through email or the contact form on our website.
To withdraw funds from kebun, go to the Withdrawal section in your account and select your preferred payment method. You can withdraw to the same payment method you used to deposit—mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank account (local payment, online payment, e-wallet, mobile banking). Enter the withdrawal amount and confirm. Your withdrawal request is reviewed by our team to verify that your account is in good standing and that the amount does not exceed your available balance. Most withdrawals are processed within 1–2 hours. Bank transfers may take 1–3 hours depending on your bank's processing time. Digital wallet withdrawals are typically faster. If your withdrawal is delayed beyond the expected window, contact our support team with your withdrawal reference number. We will investigate and provide an update.